FAQ
Do you offer free shipping?
Yes, every order from Jennes Moda includes free shipping. There are no minimum purchase requirements and no extra conditions. We believe delivery should always feel simple and stress free.
What is Jennes Moda?
Designed for confident self-expression, our fashion blends modern silhouettes with wearable comfort, making it easy to look polished, feel relaxed, and dress with intention every day.
How long does delivery take?
After your order is shipped, most deliveries arrive within 3–7 business days, Monday through Saturday. As soon as your package leaves our hands, you will receive a tracking link so you can follow its journey.
Do you ship internationally?
At this time, we ship only within the United States. Our focus is on providing a smooth and reliable experience for our local customers. If this changes, we will share updates as soon as possible.
What payment methods do you accept?
We accept American Express, Apple Pay, Google Pay, Mastercard, PayPal, and Visa. All payments are securely processed using SSL encryption.
What is your return policy?
You have 60 days from the delivery date to request a return. If you need to start a return, simply email us at info@jennesmoda.com and we will guide you through the process.
How long do refunds take?
Once your return has been approved, refunds are typically processed within 7 business days. Depending on your bank or payment provider, it may take a bit longer for the funds to appear.
Do you accept exchanges?
Yes, exchanges are available. If you would like to exchange an item, contact us at info@jennesmoda.com and our team will help you find the best option.
Is my personal and payment information safe?
Absolutely. Jennes Moda does not store sensitive payment information, and all transactions are handled through secure, encrypted systems to protect your data.
What should I do if my order has not arrived?
Start by checking the tracking link in your shipping confirmation email. If more than 7 business days have passed and your order has not arrived, please contact us at info@jennesmoda.com so we can assist right away.
Can I update or cancel my order?
If your order has not yet shipped, changes or cancellations may still be possible. Reach out to us as soon as you can after placing your order, and we will do our best to help.
Still need help?
We are always here for you. Send us a message at info@jennesmoda.com, and the Jennes Moda team will be happy to assist.