At Jennes Moda, we prioritize your satisfaction and are committed to providing exceptional customer service. We are pleased to offer a 30-day return and exchange policy for all our valued customers. If, for any reason, you are not fully satisfied with your purchase, you may return or exchange it free of charge within 30 days of receiving your order.
| Category | Details |
|---|---|
| Exchange Process | Exchanges are processed within 7 days upon receiving your returned item. |
| Return Process | Items may be returned within 30 days. Refunds are processed within 7 days of receiving your item. Please allow up to 7 working days for the refund to appear on your credit card, depending on your bank. |
| Damaged / Incorrect Items | If you receive a damaged or incorrect item, notify us immediately with a photo as evidence. We will resolve the issue within 3 working days and send a replacement at no extra cost. |
| Customer-Initiated Damage | Items damaged by the customer cannot be returned, refunded, or compensated. |
| Shipping Fees |
|
We appreciate your trust in Jennes Moda and thank you for choosing us as your preferred shopping destination. Our team is dedicated to ensuring a seamless shopping experience for you.
Need More Information?
For questions related to refunds and returns, please contact us at: info@jennesmoda.com