Have you found the perfect look or accessory on our website? Of course, you want to enjoy it as soon as possible. That’s why we ensure your order is processed and shipped promptly.
To work sustainably and offer fair prices, we package goods in batches. Once we reach the minimum quantity, all orders are shipped together from our supplier. We appreciate your support in helping us create a more responsible and healthier world.
Delivery
Below is the average delivery time for all our packages:
If your order is placed before 5:00 PM (GMT), it will be processed the same day:
- Processing time: 2–4 business days (Mon–Sat)
- Delivery time: 5–8 business days (Mon–Sat)
Shipping methods: Depending on your country, parcels are delivered by DHL, FedEx, or UPS.
Estimated Total Delivery Time
Once your order is placed, you will see the estimated delivery time after processing. A personal track & trace code will be sent via email, allowing you to follow your package in real time.
If you’d like to guarantee same-day shipping, please contact us via email or our contact form. Our customer service team is available 24/7 to assist you.
Always Free Delivery
We cover all shipping costs. Every order is shipped free of charge to your address, with no minimum order required.
Lost Package
If a package is lost or cannot be delivered due to logistical reasons, we will send a replacement before applying our refund and return policy.
Import Duties
There are no import duties, taxes, or tariffs on your order.
Non-Home Delivery or Postal Delivery
When a package is delivered to your door or local post office, Jennes Moda covers the costs. If the package is not accepted or not collected, it will automatically be returned to our supplier.
Why Isn’t My Tracking Working?
In some cases, the shipping company may need 1–2 business days to update tracking details. We kindly ask for your patience and understanding in such cases.
